Job openings

At Zoos SA, we’re proud to welcome more than half a million people through our gates each year, and we’re not slowing down. With the rollout of our 20-Year Master Plan and a number of exciting projects on the horizon, we’re thrilled to be expanding and evolving our workforce to position us for continued growth into the future.

At Zoos SA, we’re passionate about diversity, equity, accessibility, and inclusion! We believe everyone should have the chance to connect with our mission of saving species from extinction. If you think you’d be a great fit, we’d love to invite you to apply!

ABOUT THE ROLE...

Zoos SA is seeking an enthusiastic Team Leader to support the coordination and delivery of daily visitor operations and special events across the Visitor Services team at Adelaide Zoo on a permanent part-time basis across a 5-day roster, with early mornings and evenings.

Reporting to the Manager Visitor Operations, you will lead a team of operational staff ensuring smooth day-to-day operations, assist with direction of volunteers, provide exceptional visitor experiences, and ensure a safe working environment.

As part of our Visitor Operations team, you will:

• Lead and develop Visitor Services Officers across a range of visitor facing touch points prioritising high levels of services and commercial outcomes.
• Set clear expectations for conduct, performance and service standards; provide coaching, feedback and development.
• Manage first-line performance matters, escalating complex or significant issues to the Visitor Operations Manager.
• Foster an inclusive, collaborative culture aligned with Zoos SA values and DEAIB principles.
• Oversee day-to-day frontline service delivery and ensure visitor enquiries, feedback and concerns are managed effectively.
• Monitor roster effectiveness and equitable allocation of hours, responding to changing operational needs and escalating significant risks.
• Build team capability in visitor engagement, product knowledge and appropriate sales conversations.
• Participate in the Adelaide Zoo Duty Manager roster, acting as the first point of contact and Incident Controller when rostered and authorised.
• Promote safe work practices and compliance with WHS requirements, procedures, and risk controls.
• Coordinate incident responses, manage immediate risks, document outcomes and escalate issues appropriately.
• Work with Community Engagement, Corporate Services, Operations and Life Sciences teams to coordinate operational delivery.
• Liaise with MSP Visitor Operations on bookings, phone enquiries, information sharing and cross-site service consistency.
• Coordinate frontline readiness and communications for new products, promotions, programs and events.

ABOUT YOU...

To be considered for this position, you will have: 

• Experience in leading frontline teams in a customer-facing or operational environment
• Effective communication, organisation and stakeholder engagement.
• Digital literacy, problem-solving skills and sound operational judgement.
• Experience in tourism, hospitality or visitor attractions.
• Knowledge and experience in a sales-driven fast-paced retail environment.
• Experience in cash handling.
• Experience in roster management. 
• Experience in incident management or Duty Manager responsibilities.
• Knowledge and experience in handling public enquiries and complaints;
• Experience in a call centre environment, supporting bookings and identifying sales conversions (desirable).
• Familiarity with ticketing, bookings or membership systems (desirable). 

WHAT WE CAN DO FOR YOU...

Zoos SA are able to offer the following employee benefits:

• Income Protection
• Membership of the Royal Zoological Society of SA Inc. – this also enables you and your immediate family free entry to both Zoos SA sites
• 20% discount at the Retail stores across all Zoos SA locations
• Free Family Member tickets and discounted ticket prices
• Discounted Behind the Scenes (BTS) or Brief Animal Encounters (BAE) for employees
• Employee Assistance Program (EAP) and Manager Assist Program
• Professional Membership

HOW TO APPLY...

Please complete the requested work history and education information on the application page and attach your resume and cover letter outlining your experience. This will assist us in assessing your suitability for this role.

Please visit the Careers section of the Zoos SA website to apply.  

Zoos SA is passionately committed to equal employment opportunity. We believe diversity, inclusion and reconciliation are fundamental to our rich organisational culture and values, and we demonstrate this commitment through all our employment practices so that our people continue to reflect the local communities in which we work.

If you are unable to submit your application because of incompatible assistive technology or require reasonable adjustments, please contact Kaila at 08 8548 9541 or via [email protected].

APPLY NOW!!

  No recruitment agencies please

At Adelaide Zoo and Monarto Safari Park, we’re proud to welcome more than half a million people through our gates each year, and we’re not slowing down. With the rollout of our 20-Year Master Plan and a number of exciting projects on the horizon, we’re thrilled to be expanding and evolving our workforce to position us for continued growth into the future.

At Zoos SA, we’re passionate about diversity, equity, accessibility, and inclusion! We believe everyone should have the chance to connect with our mission of saving species from extinction. If you think you’d be a great fit, we’d love to invite you to apply!

ABOUT THE ROLE...

Zoos SA is seeking customer service members to join the fun and hardworking Visitor Services team at Adelaide Zoo and Monarto Safari Park. The roles will be offered on a Casual basis.

As part of our Visitor Operations team, you will:

• Provide a high level of customer service for all Visitor Service functions;
• Meet and greet visitors upon arrival and processing entrance fees;
• Provide guest support across phone, email, and face-to-face interactions, assisting with enquiries, bookings, and visitor experiences across Zoos SA.
• Attend to counter sales and assist customers with their enquiries in our Retail outlets;
• Promote the selling of Zoos SA products and experiences;
• Deliver on a range of zoo bookings and;
• Assist with customer enquiries, tours and experiences across Zoos SA.

ABOUT YOU...

To be considered for this position, you will have/be - 

• Excited about providing customer service in a visitor-focused role
• Innovative and solutions-focused;
• Knowledge and experience in a sales-driven fast-paced retail environment
• It is desirable to have experience in using a computerised booking, membership and point of sales system;
• Knowledge and experience in handling public enquiries and complaints;
• Experience in cash handling

WHAT WE CAN DO FOR YOU...

Zoos SA are able to offer the following employee benefits:

• Income Protection
• Membership of the Royal Zoological Society of SA Inc. – this also enables you and your immediate family free entry to any Zoo within South Australia
• 20% discount at the Retail stores across all Zoos SA locations
• Free Family Member tickets and discounted ticket prices
• Discounted Behind the Scenes (BTS) or Brief Animal Encounters (BAE) for employees
• Employee Assistance Program (EAP) and Manager Assist Program
• Professional Membership

HOW TO APPLY...

Please complete the requested work history and education information on the application page and attach your resume. This will assist us in assessing your suitability for this role.

Please visit the Careers section of the Zoos SA website to apply.  

Zoos SA is passionately committed to equal employment opportunity. We believe diversity, inclusion and reconciliation are fundamental to our rich organisational culture and values, and we demonstrate this commitment through all our employment practices so that our people continue to reflect the local communities in which we work.

If you are unable to submit your application because of incompatible assistive technology or require reasonable adjustments, please contact Kaila at 08 8548 9541 or via [email protected].

APPLY NOW!!

  No recruitment agencies please

Are you an engaging storyteller who possesses a passion for conservation and is wildly enthusiastic about providing unique visitor experiences?

Zoos SA is a not-for-profit conservation charity that exists to save species from extinction and connect people with nature. Monarto Safari Park is one of the largest open range zoos outside of Africa, spanning more than 1,500 hectares of diverse fauna and flora. Having recently expanded we offer longer visits and a range of new and wild safari experiences in an area known as Wild Africa including incredible tours through herds of roaming animals and our Zu-Loop experience! If you are looking to join a passionate, vibrant and engaging team in a rewarding role out in nature, look no further!

At Monarto Safari Park, you’re not just taking on a job — you’re joining a passionate team committed to conservation, education, and creating unforgettable wildlife experiences for our visitors.

At Zoos SA, we’re passionate about diversity, equity, accessibility, and inclusion! We believe everyone should have the chance to connect with our mission of saving species from extinction. If you think you’d be a great fit, we’d love to invite you to apply!

ABOUT THE ROLE...

We are currently looking for Tour Host/Drivers who will lead the way on delivering unforgettable experiences in interpretive guided safari tours, Wild Africa tours, driver guiding tours, hosting Animal Visitor Interactions and bush walks. The position is offered in a casual capacity with the opportunity for additional hours at peak periods.

As part of our Visitor Experience team, you will:

• Provide guided tours whilst safely driving our buses, safari trucks and Land Cruisers both on and off site.

• Engage story telling through the delivery of interpretive guided tours and experiences.

• Provide outstanding customer service.

• Deliver a quality visitor experience.

• Undertake basic cleaning and maintenance checks on buses and Visitor Experience vehicles.

ABOUT YOU...

To be considered for this position you will need to meet the following selection criteria:

• Driver accreditation for large and small passenger vehicles (essential)
• Heavy Rigid bus licence (essential)
• Responsible Service of Alcohol (RSA) (essential)
• South Australian drivers licence (essential, manual experience desirable)
• Experience in tour guiding or customer facing roles
• Excellent customer service, communication, presentation and storytelling skills
• First Aid certificate (desirable)
• Experience in driving large buses (desirable)
• Certificate III in Tourism/Tour Guiding (desirable)

WHAT WE CAN DO FOR YOU...

Zoos SA are able to offer the following employee benefits:

• Income Protection
• Membership of the Royal Zoological Society of SA Inc – this also enables you and your immediate family free entry to any Zoo within South Australia
• 20% discount at the Retail stores at Adelaide Zoo and Monarto Safari Park
• Free Family Member tickets and discounted ticket prices
• Discounted Behind the Scenes (BTS) or Brief Animal Encounters (BAE) for employees.
• Staff Well-being/Health Checks including Employee Assistance Programme (EAP) and Manager Assist Programme
• Professional Membership
• Salary Sacrifice

HOW TO APPLY...

Please visit the Careers section of the Zoos SA website to apply.

Please complete the requested work history & education information on the application page, attach your resume and any certificates in the education section. This will assist us in assessing your suitability for this role.

Zoos SA is passionately committed to equal employment opportunity. We believe diversity, inclusion and reconciliation are fundamental to our rich organisational culture and values, and we demonstrate this commitment through all our employment practices so that our people continue to reflect the local communities in which we work.

If you would like to discuss your accessibility needs, please call Kaila on 08 8548 9541 or [email protected].

If you have a strong passion in animal welfare, species conservation, and an eagerness to connect people with nature through engaging commentary, we would love to hear from you! 

APPLY NOW!

 NO RECRUITMENT AGENCIES PLEASE

At Adelaide Zoo and Monarto Safari Park, we’re proud to welcome more than half a million people through our gates each year, and we’re not slowing down. With the rollout of our 20-Year Master Plan and a number of exciting projects on the horizon, we’re thrilled to be expanding and evolving our workforce to position us for continued growth into the future.

At Zoos SA, we’re passionate about diversity, equity, accessibility, and inclusion! We believe everyone should have the chance to connect with our mission of saving species from extinction. If you think you’d be a great fit, we’d love to invite you to apply!

ABOUT THE ROLE...

Zoos SA is seeking customer service members to join the fun and hardworking Visitor Services team at Adelaide Zoo and Monarto Safari Park. The roles will be offered on a Casual basis.

As part of our Visitor Operations team, you will:

• Provide a high level of customer service for all Visitor Service functions;
• Meet and greet visitors upon arrival and processing entrance fees;
• Provide guest support across phone, email, and face-to-face interactions, assisting with enquiries, bookings, and visitor experiences across Zoos SA.
• Attend to counter sales and assist customers with their enquiries in our Retail outlets;
• Promote the selling of Zoos SA products and experiences;
• Deliver on a range of zoo bookings and;
• Assist with customer enquiries, tours and experiences across Zoos SA.

ABOUT YOU...

To be considered for this position, you will have/be - 

• Excited about providing customer service in a visitor-focused role
• Innovative and solutions-focused;
• It is desirable to have experience in using a computerised booking, membership and point of sales system;
• Knowledge and experience in handling public enquiries and complaints;
• Experience in cash handling

WHAT WE CAN DO FOR YOU...

Zoos SA are able to offer the following employee benefits:

• Income Protection
• Membership of the Royal Zoological Society of SA Inc. – this also enables you and your immediate family free entry to any Zoo within South Australia
• 20% discount at the Retail stores across all Zoos SA locations
• Free Family Member tickets and discounted ticket prices
• Discounted Behind the Scenes (BTS) or Brief Animal Encounters (BAE) for employees
• Employee Assistance Program (EAP) and Manager Assist Program
• Professional Membership

HOW TO APPLY...

Please complete the requested work history and education information on the application page and attach your resume. This will assist us in assessing your suitability for this role.

Please visit the Careers section of the Zoos SA website to apply.  

Zoos SA is passionately committed to equal employment opportunity. We believe diversity, inclusion and reconciliation are fundamental to our rich organisational culture and values, and we demonstrate this commitment through all our employment practices so that our people continue to reflect the local communities in which we work.

If you are unable to submit your application because of incompatible assistive technology or require reasonable adjustments, please contact Kaila at 08 8548 9541 or via [email protected].

APPLY NOW!!

  No recruitment agencies please

Zoos SA is a not-for-profit conservation charity that exists to save species from extinction and connect people with nature. Zoos SA manages and operates Adelaide Zoo and Monarto Safari Park which is one of the largest open range zoos outside of Africa, spanning more than 1,500 hectares of diverse fauna and flora, having recently expanded with the inclusion of our Asian Elephant habitat.

ABOUT THE ROLE...

This is an exciting opportunity for an experienced and skilled Retail Manager to join the Visitor Operations team at Zoos SA on a full-time fixed term contract to 30th June 2027.

The Retail Manager leads the management, commercial performance and development of Zoos SA’s cross-site retail operation, comprising four outlets across Adelaide Zoo and Monarto Safari Park, vending machines and future ecommerce channels.

Reporting to the General Manager, Membership & Visitor Operations, the role works under broad direction and exercises independent judgement within approved budgets, policies and delegated authority. Through the Retail Team Leader/Coordinator at each site, both of whom report directly to this role, and their retail teams, the Manager establishes consistent standards, systems and performance expectations while enabling appropriate site-specific delivery. The role works closely with Visitor Operations Managers to integrate retail into the wider visitor experience.

ABOUT YOU...

To be considered for this position, you will need to meet the following selection criteria:

• Completed tertiary studies in a relevant field such as Business, Retail Management, Tourism, Marketing or demonstrated relevant equivalent experience.
• Significant retail management experience delivering commercial results, operational improvement, and quality service.
• Ability to develop and evaluate retail initiatives, exercise independent judgement, and advise under broad direction.
• Strong communication, stakeholder management and cross-site collaboration skills.
• Proficiency with retail systems and Microsoft Excel.
• Strong people leadership, coaching and change management capability.
• Ability to develop and evaluate retail initiatives, exercise independent judgement, and advise under broad direction.
• Strong knowledge of buying, merchandising, pricing, inventory, and supplier management.
• Proven budgeting, financial management and analytical skills.
• Understanding of WHS, risk management and inclusive customer service.
• Commitment to conservation, ethical sourcing and sustainability, and willingness to undertake Duty Manager training as required.
• Commitment to visitor experience, team development and conservation purpose.
• Commitment to obtaining Responsible Service of Alcohol (RSA) Certificate, if not already obtained.
• Previous Experience managing multiple outlets or retail operations in visitor attractions, tourism, or hospitality (desirable).
• Duty Manager or emergency response experience in a public venue; First Aid and Fire Warden qualifications, or willingness to obtain and maintain these where required (desirable).

WHAT WE CAN DO FOR YOU...

Zoos SA are able to offer the following employee benefits:

• Income Protection
• Membership of the Royal Zoological Society of SA Inc. – this also enables you and your immediate family free entry to any Zoo within South Australia
• 20% discount at the Retail stores across all Zoos SA locations
• Free Family Member tickets and discounted ticket prices
• Discounted Behind the Scenes (BTS) or Brief Animal Encounters (BAE) for employees
• Employee Assistance Program (EAP) and Manager Assist Program
• Professional Membership

HOW TO APPLY...

Please visit the Careers section of the Zoos SA website to apply.

Please complete the requested work history & education information on the application page, attach your resume, cover letter and any certificates in the education section. This will assist us in assessing your suitability for this role. 

Zoos SA is passionately committed to equal employment opportunity. We believe diversity, inclusion and reconciliation are fundamental to our rich organisational culture and values, and we demonstrate this commitment through all our employment practices so that our people continue to reflect the local communities in which we work.

If you are unable to submit your application because of incompatible assistive technology or require reasonable adjustments, please contact Kaila at 08 8548 9541 or via [email protected].

This is an exciting opportunity to use your previous Retail and Customer Service skills/experience to make a real difference every day at a dynamic destination retail outlet! 

APPLY NOW!!

No recruitment agencies please